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Technical support (also tech support/IT services outsourcing) is a range of services providing assistance with technology  products such as computers, servers, printers and networking appliances (switches, routers, firewalls.) In general, technical support services attempt to help the user solve specific problems with his or her's computer system, small business server (Windows Server) or network environment (slow network, lost Internet connectivity) or other any other support within your computer network. Also see: Managed Services or Hourly IT Service.
A backup or the process of backing up refer to making copies of data so that these additional  copies may be used to restore the original after a data loss event. Backups are useful primarily for two purposes. The first is to restore a state following a disaster (called disaster recovery.) The second is to restore small numbers of files after they have been accidentally deleted or corrupted. Data loss is also very common. 66% of internet users have suffered from serious data loss.
A Managed Services is the practice of transfering dat-to-day related computer responsabilities from the computer user (desktop/laptop) to a strategic method for improved effective and efficient operations. ARCA Experts has directed oversight of the organization's computer system being managed as it is now the service provider duty and responsability to keep your computer network at peek performance. This service is the most cost effective as it is based on a small monthly perpetual fee. This service is month to month, no long term contracts. For IT support on demmand see: Hourly IT Services and IT Support.
Hardware as a Service trend and shares many of the common infrastructure. Rather than purchasing servers, software, data center space or network equipment, clients instead buy those  resources as a fully outsourced service. The service is typically billed on a utility computing basis and and amount of resources consumed (and therefore the cost) will typically reflect the level of activity. It is an evolution of web hosting and virtual private server offerings.
Information Technology (IT) is the study, design, development, implementation, support or management  of computers-based information systems, particularly software applications and computer hardware. IT deals with the use of electronic computers and computer software to convert, store, protect, process, transmit and securly retrieve information. Our Hourly IT Service is by demand 24 hours/7 days a week.
Vendor Management is a mechanism to track computers (desktops, laptops and servers;) networking  equipment (firewalls, switches, routers;) software (operating systems, business applications and utility software.) Telco carriers, support contracts, etc. All this will help keep control of the company assets to avoid purchasing duplicate licenses, keep track of computer inventory and manage when the time comes to move or simply to control your costs.
Voice over Internet Protocol (VoIP) is a general term for a family of transmission technologies for delivery of voice communications. These voice communications over IP networks such as the Internet or other packet-switched networks. Other terms frequently encountered  and synonymous with VoIP are IP Telephony, Networked Telephony, Internet Telephony, Voice over Broadband (VoBB), etc. All these names are the luxury of choice in telephone technology.
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